CRM & Leads Distribution Manager

Who We Are

Metropolitan Group has been delivering outstanding real estate services across the UAE since 2008. Our flagship agency, Metropolitan Premium Properties, is one of the most awarded in Dubai and is consistently recognised by top developers like Emaar, DAMAC, Meraas, and more.

We’ve built a people-first culture — one that focuses on nurturing talent, supporting growth, and creating an environment where people thrive. That’s why we’ve been recognised as a Great Place to Work and ranked among the UAE’s Top 10 Best Workplaces.

What You Will Do

• Distribute leads: Manage high-volume lead flow across agents using Bitrix CRM for fair allocation and prioritisation.
• Optimise performance: Monitor lead flow and agent activity, making real-time adjustments to boost efficiency and conversions.
• Collaborate with sales: Align lead distribution with sales objectives and provide clear communication across teams.
• Analyse data: Evaluate lead quality, conversion trends, and provide insights to improve performance.
• Maintain CRM integrity: Ensure accurate data entry, categorisation, and lead assignment within Bitrix CRM.
• Integrate systems: Work with IT to keep CRM seamlessly connected with other business platforms.
• Resolve issues: Troubleshoot CRM challenges and coordinate fixes with IT for smooth daily operations.

Who We Are Looking For

We’re seeking a data-driven, tech-savvy professional who thrives in fast-paced sales environments and knows how to keep complex CRM systems running smoothly.

• Experience: Hands-on experience with Bitrix CRM or similar lead management tools.
• Technical skills: Strong IT background with CRM integration and troubleshooting expertise.
• Attention to detail: Proven ability to handle large data volumes with accuracy and speed.
• Analytical ability: Skilled at reading performance metrics and optimising lead allocation.
• Communication: Clear and effective coordination with sales teams and cross-department stakeholders.
• Industry knowledge: Previous experience in forex, finance, or sales operations is an advantage.
• Personal traits: Adaptable, proactive, and comfortable managing priorities in a high-energy environment.

Why Metropolitan?

• A leading real estate company in the UAE, with 15+ years of experience and 8 offices across 4 cities
• Certified Great Place to Work, ranked in the UAE’s Top 10 Workplaces for 4 consecutive years
• Diverse and inclusive environment with 1000+ employees, 65+ nationalities and 40+ languages
• Career growth and internal mobility are actively supported, proven by countless success stories
• Everything is provided to help you work efficiently and comfortably, from specialist equipment and training to break areas and Friday treats
• A people-first culture that recognises success, acts on feedback, rewards loyalty, and actively drives positive change
• Company-wide referral programmes across 10+ services, with generous rewards for successful referrals

Ready to Apply?

If this role feels like the right fit for your next career move, please submit your CV in English.

Here’s what to expect from the hiring process:

• Recruiter Interview: A casual conversation to get to know you better.
• Hiring Manager Interview: A focused discussion with your potential line manager about the role and expectations.
• C-Level Interview: A final conversation with the relevant leader, if not already involved.
• Challenge: For final candidates, a short task to help us both assess the fit.

Candidates must be open to relocating to the UAE to join our team.