Team leader of a group of operators (Spanish and English)

Responsibilities:

• Managing a team of remote operators;
• Organizing the effective work of the team to achieve key performance indicators (KPIs);
• Assisting in the training and onboarding of new employees;
• Providing informational and consultative support to the team members;
• Supporting and motivating operators within the team, improving their productivity;
• Monitoring the quality and efficiency of the team's work.

Requirements:

• Experience as a senior operator or supervisor in a contact center for at least 1 year;
• Experience working with remote operators is an advantage;
• Strong leadership skills and ability to work in a team;
• Ability to analyze large volumes of information;
• Computer literacy: proficiency in office applications;
• Language proficiency: Spanish (C2), English (C1).

Conditions:

• Decent level of income: Salary- fix + KPI;
• Completely remote work;
• schedule: 5/2 (Monday - Friday, 9:00-18:00);
• Friendly team.