Bilingual Interviewer (Spanish/Portuguese & English) – Freelance / Remote

amoCRM is not just a CRM. It's an assistant that helps businesses stay close to their customers. We help you keep track of conversations, never forget important calls, and remind clients on time that they matter. Companies in Russia, the USA, Europe, and Latin America choose us — and we speak their language. Actually, four languages :) We believe in customer service with a human touch and technology that works simply and clearly.

We are looking for a skilled and empathetic customer interviewer to support our ongoing user research efforts for a CRM. This is a remote, part-time/freelance opportunity, ideal for someone passionate about people, communication, and uncovering insights that drive product improvement.

This role is a perfect fit for someone with a background in sociology, anthropology, UX research, or relevant experience in interviewing, research assistance, customer service, or call centers.

What You’ll Do:

• Discuss the interview guide with the lead researcher to align on objectives and clarify any questions
• Conduct and record interviews remotely with Spanish- or Portuguese-speaking clients from the LATAM region
• Guide interviews naturally while covering all essential questions
• Transcribe interviews using specialized tools and follow a structured guide
• Translate transcripts into English and annotate with tone, emotion, or clarifying context as needed
• Upload transcripts (original + translated) to Google Drive
• Implement feedback to improve interview quality and depth over time
• Manage scheduling, rescheduling, reminders, and follow-ups with participants
• Ensure interviews remain within the allotted 1-hour time limit

Compensation Terms:

• You’ll be paid for each completed interview with an approved report

• Additional payment is provided if an interview runs longer than the agreed time

• Missed interviews (no-shows) are also compensated