Huawei Service Manger
Huawei Service Manger
Алматы, проспект Достык, 210Б
Описание вакансии
Responsibilities:
Посмотреть контакты работодателя
- Customer service center performance (NSS/TAT/Bounce repair/FT usage/Real time record) monitor and report
- Service IT system and account, supplier and service center information management
- Service supplier contract statutes and supplier claim progress management
- Service center staff KPI/Training/Certification/Incentive management
- Postal Service management
- Service supplier ROI (Return on investment) management
- Support the offline service ability construction and customer satisfaction improvement.
- Finished bachelor's degree
- Kazakh, Russian and English language knowledges
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3-5 years after-sales service business management experience.
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Strong knowledge of the technology consumer market (Smartphone, tablet, computer, accessories, spare parts, Service insurance, etc.), familiar with the completion and 3rd party products and strategy.
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Excellent verbal and written communication skills.
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Exceptional interpersonal and relationship management skills.
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Experience in smartphone or PC repair will be beneficial
- 5/2, 9:00-18:00
- GYM
- Medical insurance
- Quarterly bonuses
Адрес
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