Key Account Manager

Key Responsibilities:

• Provide personalized support to key corporate clients (Key Accounts);

• Build trust-based, long-term relationships with clients;

• Respond quickly to client requests, issues, and incidents;

• Consult clients on Citifuel’s fuel cards, cooperation terms, and service benefits;

• Monitor client activity, satisfaction, and identify risks of client churn;

• Collaborate closely with internal teams (Sales, Billing, Tech Support) to resolve client issues;

• Proactively suggest and participate in service improvement initiatives;

Prepare regular reports for leadership on key account performance.

Requirements:

• Minimum 2 years of experience in Customer Service or Account Management;

• Fluent in three languages:

  • English (required, IELTS Speaking 6.5 or equivalent);

  • Russian (professional level);

  • Uzbek (native or fluent level);

• Excellent verbal and written communication skills;

• Strong ability to build and maintain client relationships;

• Proactive and capable of solving complex or non-standard client requests;

• Highly organized with attention to detail and responsibility;

• Confident user of digital tools and platforms (CRM systems, Google Workspace, Slack, etc.).

What We Offer:

• Modern office in the center of Tashkent;

• Official employment and stable company structure;

• A collaborative and innovation-friendly environment;

• Work schedule: 19:00–03:00 (Tashkent Time), Monday to Friday (8-hour shifts with 1-hour break);

• Opportunities for growth and professional development;

• Competitive salary package and benefits;

• Company-paid training and certifications;

• Engaging team-building activities and events;

• A real chance to make an impact in a vital industry.