Student Experience Manager

1. General Overview

The Student Experience Manager is responsible for enhancing student engagement, satisfaction, and retention by designing and implementing a wide range of student-focused programs and initiatives. This position plays a central role in creating a vibrant and supportive campus environment, ensuring students feel connected, informed, and empowered throughout their university journey.

2. Qualifications and Requirements

• Education: Bachelor’s degree in Education, Student Affairs, or a related field.

• Experience: Minimum of 2 years of relevant experience in student services or higher education.

• Knowledge and Skills:

  • Understanding of student development theories and trends in higher education.

  • Strong interpersonal and communication skills with a high degree of professionalism and confidentiality.

  • Ability to work independently while fostering collaboration and teamwork.

  • Active listening and problem-solving abilities to support diverse student populations.

• Fluent in English, Uzbek, and Russian - both spoken and written.
• Advanced organizational skills with a talent for managing multiple tasks and deadlines.
• Ability to work independently, handle confidential matters, and adapt quickly to changing priorities.
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint), Google Workspace, and online meeting tools (Zoom, Teams).

3. Key Responsibilities

• Plan, coordinate, and implement student engagement programs, events, and initiatives.

• Collaborate with student organizations, clubs, and university departments to create diverse involvement opportunities.

• Serve as a central point of contact for student inquiries, concerns, and feedback; coordinate follow-ups with appropriate units.

• Support students in navigating university resources, services, and policies.

• Work in close partnership with academic advisors, counselors, and other student support services to promote student success.

• Design and implement retention initiatives to improve student persistence and graduation rates.

• Conduct outreach and provide follow-up to students identified as at-risk or in need of support.

• Collect, analyze, and report data on student engagement and satisfaction to guide strategic decisions.

• Develop and manage communication channels to inform students about events, resources, and involvement opportunities.

• Assist in the creation of promotional and marketing materials to increase student participation.

• Foster a strong sense of community by building relationships with students, faculty, staff, and external stakeholders.

• Coordinate efforts with academic departments, student affairs, residence life, and other campus units to enrich the student experience.

• Complete tasks assigned by the immediate supervisor in a timely and responsible manner.

• Ensure compliance with the laws of the Republic of Uzbekistan and internal university policies.

• Maintain professional conduct and adhere to institutional labor regulations.

• In the event of dismissal, ensure proper transfer of documentation, digital files, and inventory per supervisor’s instructions and in accordance with institutional procedures.

What We Offer:

• 5-day work week with standard working hours

• Competitive salary

• Health insurance with access to quality medical care

• Modern, well-equipped workspace

• Opportunities for professional growth and career development

• Supportive and international team environment

• Participation in training programs and professional development events