Housekeeping Manager

Housekeeping Manager oversees all daily cleaning operations, ensuring impeccable standards across guest rooms, public areas, and back-of-house. Key duties include leading/training staff, scheduling, inventory management, and collaborating with departments to elevate the guest experience, and maintaining safety protocols.

Key Responsibilities:

• Quality Assurance & Inspections: Conduct daily, meticulous inspections of guest rooms, public areas, and VIP suites to ensure adherence to luxury brand standards.
• Team Leadership & Development: Recruit, train, motivate, and mentor a diverse housekeeping team; conduct performance evaluations and manage scheduling, including turn-down services.
• Guest Experience Management: Anticipate guest needs, address special requests promptly, and resolve complaints with a high level of professionalism.
• Operational & Inventory Control: Manage inventory of linens, cleaning supplies, and guest amenities; perform monthly, quarterly, or annual inventory audits.
• Budgeting & Cost Management: Control operational costs, including labor, supplies, and laundry, while adhering to departmental budgets.
• Interdepartmental Coordination: Collaborate closely with Front Office for room turnarounds, Engineering for maintenance repairs, and Food & Beverage for linen needs.
• Safety & Compliance: Ensure full compliance with health, safety, and sanitation regulations, including proper handling of chemicals and COVID-19 safety protocols.
• Systems Management: Utilize Property Management Systems (PMS) like Opera to manage room status and guest experience (GXP)

Candidate Profile:

• 5-7 years of progressive experience in luxury hotel housekeeping, with at least 1–2 years in a management role.
• Strong attention to detail, excellent communication skills, ability to remain calm under pressure, and strong leadership abilities.
• High school diploma or GED; a degree in Hospitality Management is preferred.
• Availability to work varied schedules, including weekends and holidays