Night Manager

NS7

Night Manager

Алматы, улица Майлина, 79В

Описание вакансии

Job responsibilities:
  • Oversee and manage all hotel operations during the night shift, ensuring seamless service delivery across departments.
  • Act as the senior manager on duty, serving as the primary decision-maker in the absence of executive leadership.
  • Ensure exceptional guest experience in alignment with 5-star service standards.
  • Handle VIP arrivals, special requests, and guest complaints with professionalism and discretion.
  • Supervise front desk, night audit, security, and overnight operational teams.
  • Review daily financial reports, night audit processes, and ensure accuracy of postings and system balances.
  • Conduct night property walks to ensure cleanliness, maintenance standards, and operational readiness.
  • Coordinate emergency procedures and act as crisis leader when required.
  • Prepare handover reports for executive management.
Requirements:
  • Minimum 3 years of experience in Front Office operations within a 4- or 5-star hotel environment.
  • Previous managerial experience required.
  • Strong knowledge of hotel Opera PMS.
  • Solid understanding of night audit procedures and financial reconciliation.
  • Excellent leadership, problem-solving, and decision-making skills.
  • Flexibility to work overnight shifts, weekends, and public holidays.
  • Fluent in English; additional languages are an advantage.
  • Ability to remain calm and professional under pressure.
  • Outstanding communication and interpersonal abilities.
Conditions:
  • Competitive salary aligned with luxury hospitality market standards.
  • Meals provided during shifts.
  • Uniform and dry-cleaning service.
  • Night shuttle service
  • Opportunities for professional development within the Radisson Hotel Group.
Навыки
  • Английский язык
  • Организаторские навыки
  • Деловое общение
  • Управление командой
  • Opera
  • Обучение и развитие
  • Стандарты гостеприимства
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Адрес

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