IT Support Specialist – Customer Service (B2B) (German and English speaking)

Lansoft. We provide companies with upscale experts and product development from idea to market. We create and deliver result-oriented solutions and services, keeping pace with cutting-edge innovation and maintaining lasting relationships that help meet our clients’ long-term goals.

Client headquartered in Germany is a leading Full Service Payment Provider operating across three continents.

To strengthen our team at the Minsk office, we are inviting an IT Support Specialist for Customer Service (B2B) on a full-time basis.

Your Responsibilities:

• Independently manage client relations, building trust and long-term partnerships.

• Support the team leader in planning and operational management.

• Provide phone support to B2B customers.

• Actively and professionally expand the client base through proactive outreach.

• Conduct training sessions for clients.

• Play a key role in client support as an internal account manager within the team.

• Deliver IT solutions that increase client efficiency and competitiveness in the online business landscape.

• Analyze client needs, focusing especially on company products.

• Independently develop customer strategies and implement action plans using available support tools, coordinating projects effectively.

Your Profile:

• Higher education, preferably in IT systems management, with sales experience or similar qualifications.

• Experience in B2B technical support or sales, ideally with public sector clients or indirect sales via partners.

• Excellent German and English fluency, both spoken and written.

• Independent and structured working style with strong organizational skills.

• Strong interpersonal and communication skills.

• Quick learner with experience in shop systems, CMS, CRM, ticketing systems, or similar extranet/intranet platforms.

• Technical mindset with a focus on results and customer orientation.

• Solid understanding of commercial and economic contexts.

• Effective time management.

• Interest in financial and economic topics.

What We Offer:

• Competitive salary with long-term career growth opportunities

• Work in an international, open-minded, creative, and friendly environment with a motivated team

• Improve language skills and experience international cultures

• Health insurance coverage

• Team-building events