Customer Support Analyst / Аналитик Клиентской Поддержки

We are planning to expand our team in the near future and are looking for a Customer Support Analyst.

Responsibilities:

• Process orders from various e-commerce platforms, fix emerging discrepancies;
• Working with customer requests in Zendesk and order processing;

• Monitoring of delayed orders;

• Analyzing and monitoring the level of customer support;
• Developing measures to improve customer service;

• Preparation and analysis of monthly reports (based on work results, user requests).

Requirements:

• Experience of working in Zendesk;
• Excellent written English (not lower than B2);
• Proficient communication and problem-solving skills;
• Ability to work with large amounts of information and complete multiple tasks;
• Experience of working in an international environment is highly desirable.

We offer:

• Official employment (shift schedule, remote work);
• Decent salary (according to the results of the interview);
• You can learn more about the information on the company profile page.