Customer support specialist

DEVXED — a stable product IT company with 8+ years on the market and a team of 80+ professionals — is looking for a detail-oriented and communicative Customer Support Specialist for our U.S.-based e-commerce project.

What You’ll Do:

• Support customers via email, live chat, and (optionally) phone;
• Work with modern IT tools and platforms like Amazon, eBay, etc.;
• Reach clear and achievable goals. We use transparent metrics like the number and speed of replies, customer satisfaction score;
• Join our in-house Support School with training & mentorship;
• Grow and develop within a scaling company and a strong team.

What We’re Looking For:

• English level B1+;
• Willingness to work on a 2/2 schedule:
  • 3 PM – 3 AM in summer
  • 4 PM – 4 AM in winter (U.S. time zone);
• Part-time or flexible hours are possible, which is comfortable for combining with studies if you're also a student;
• Remote work opportunity;
• Ability to stay calm and professional in challenging conversations

Compensation & Benefits:

• Competitive salary and a solid bonus system;
• Taxi fare covered for late-night shifts to get you home safely;
• Free medical service (including dental) in LODE clinic;
• Psychologist services compensation;
• A well-equipped office with snacks, fresh fruits, and nuts;
• Comfortable workspace;
• Free Friday lunches;
• 6 sick days;
• Sports compensation.

If our vacancy is what you are looking for, then apply and include a cover letter in which you answer the following questions:
Why are you interested in this position?
In your opinion, what are the pros and cons of working as a customer support agent?
What do you expect to receive from this role and what can you bring to the team?

*Planned to be created and filled (prospective vacancy)