Customer Services Officer

Обязанности

· Assist LRC community with search and research enquiries, and any other customer related function

· Operate the circulation system (check in and checkout items) issuing and returning books; operating the reservations system, register new LRC patrons

· Provide feedback on the efficiency and effectiveness of the customer service functions

· Ensure that the LRC stock is in good order: shelving and filing new and returned books and materials

· Review and maintain LRC materials in usable condition: cleaning, covering, replacing spine and date labels

· Maintain a comfortable and friendly environment, ensuring all customer related information is accessible and up to date

· Assist in operational activities such as the inventory process

· Participate in professional development activities as appropriate

· Assist in the development of WebOPAC, Digital Library, Moodle and other LRC related platforms

· Assist in induction sessions for the existing and new students, staff members, applicants and their parents

· Conduct induction sessions for the existing students, staff members, applicants and their parents

· Any other duties as appropriate and required by the LRC Manager and Head of Customer Service Team

Требования

· 1st degree in any area is preferable

· English language proficiency

Условия

Working hours:

40 hours per week, 5/2

Our benefits:

• Medical Insurance – quality healthcare coverage.
• 13th Salary Bonus – An additional financial reward at the end of the academic year (special eligibility conditions apply).
• Free Access to Art Clubs – Engage in creative expression through Vocal, Dance, and Drama clubs at no cost.
• Complimentary Use of Sport Facilities – Enjoy free access to the gym, as well as yoga lessons to promote a healthy lifestyle.
• Tuition Assistance – WIUT offers various tuition reduction schemes for eligible employees and their family members, supporting their educational aspirations and others.