Customer Support Specialist (Helpdesk)

How You Will Make an Impact:

• Prompt user support according to SLA, operating like 1st line of support
• Processing СС requests, detractors' comments, VOC comments, internal inquiries, SMM comments
• Resolving and troubleshooting users' issues during shopping experience
• Communicate with verity points of business to solve the troubles like: CC, TKI, Brokerage, Banks, 3PD providers, LSP, e-store PM, Cheil, AEM
• Create tickets for resolving issues for: Hybris, AEM, Spoc, Cheil KZ/RU, Accenture, SDS, etc.
• Find to alternative solutions for order completion
• Directly or via CC can contact person to solve the issue, request screenshot, description and other additional user information
• Maintenance samsung.com and EPP platforms
• Participating in launches/preorder support
• QA, continue testing new and current features with test credentials
• Work with NPS and detractors case studies
• Preparing Helpdesk and performance reports

Your Background at a Glance:

• Bachelor’s degree in Computer science, Information Technology, or related field (or relevant experience)

• Proven experience as a Help Desk Technician or other customer support role

• Good understanding of computer systems, mobile devices, and other tech products

• Ability to diagnose and resolve basic technical issues

• Strong problem-solving skills and attention to detail

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Customer-oriented mindset and patience

Our Promise to You:

• Work Your Way: embrace a flexible schedule starting from 7AM up to 7PM
• Level Up Anytime: get unlimited access to premium online training platforms
• Stay Healthy, Stay Happy: full medical insurance coverage
• Annyenghaseyo to New Skills: dive into Korean language classes
• Move, Stretch, Thrive: from fitness reimbursements to weekly yoga sessions
• Fuel Up on Us: enjoy daily lunch allowance