Support/QA Engineer (API)

GP Solutions is looking for a Support/QA Engineer.

The Engineer will participate in the first line of support and QA, directly cooperate with software development engineers, QA, customers and business analyst.

Minsk office or remote.

Project:

Unified back-end solution for API integration of travel suppliers for a booking platform (aсcomodation, activities, transfers, car rent).

A strong candidate will have:

• Experience in software testing (6 month - 2 years).
• Negotiation and written/verbal communication skills in both English (Upper-Intermediate+) and Russian.
• Basic knowledge of SQL.
• Strong knowledge of software QA methodologies (Agile) , tools and processes.
• Strong knowledge of QA basics, including test artifacts and documentation as well as practical experience in general QA activities.
• General understanding of web applications building principles, understanding of client-server architecture.

Will be a plus:

• Experience in software implementation, customer success and/or account servicing.
• Ability to implement and execute performance testing and API testing.
• Technical background (programming basics, experience in Linux, etc.).
• Familiar with JIRA.
• Travel related industry experience.

Soft-Skills:

• Attention to details, responsible, proactive, stress-stable, positive thinking person.
• Empathetic to final customer needs.
• Ability to prioritize and self-manage one's own workload with a high level of responsibility for success.

Major responsibilities:

Support:

• Providing timely and effective technical support to ensure customer satisfaction.
• Handling tickets in Jira.
• Communicating with suppliers and clients regarding technical support inquiries.
• Working in Confluence for documentation and collaboration on support-related tasks.
• Collaborating with internal teams to resolve complex technical problems.
• Keeping abreast of product updates and new features to provide accurate support.
• Maintaining records of support interactions and resolutions for future reference.
• Following internal processes and procedures for efficient support delivery.

QA:

• Analysis of technical documentation.
• Performing functional and non-functional (white box) testing.
• Bug reporting, creating of detailed, comprehensive and well-structured test documentation.
• Estimate, prioritize, plan and coordinate testing activities.
• Communication with the internal teams (developers,QAs, manager).

Hiring process takes 2 week-1 month:

Test task remotely (2 days)

HR interview (30 min)

Project Manager interview (1 hour).

If you are looking for a place where you’ll tackle challenging projects alongside some of the most talented and dynamic people you’ve ever worked with, GP Solutions might just be the place for you.

Join us!

"Ссылка на Общереспубликанский банк вакансий на информационном портале государтсвенной службы занятости не размещается на основании абз. 5 ст. 34 Закона Республики Беларусь "О занятости населения" ( ГПД, рабочие места планируемые к созданию или замещению)