Import Forwarding Agent

About the Job As an Import Forwarding Agent, you will play a key role in coordinating customer booking requests, setting up new shippers, and managing import/export documentation to meet international trade regulations. You’ll deliver exceptional service by ensuring timely and efficient shipment processing, facilitating smooth movement of freight/cargo.
Responsibilities:
• Deliver exceptional customer service by building strong relationships with customers’ front-line teams across various divisions.
• Prepare, analyze, and submit accurate documentation to agents, clients, and authorities in compliance with relevant transportation laws and regulations.
• Identify and resolve potential delays that may impact the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to exceed customer service expectations.
• Resolve banking and letter of credit issues and advise customers on payment terms.
• Manage billing issues, ensuring accurate invoicing and vendor payments.
• Input or correct data in computer systems accurately.
• Develop competitive rates and provide quotes for freight movement.
• Resolve billing concerns on behalf of customers and generate special reports as needed.
• Track and trace shipments, updating milestones and managing exceptions.
• Coordinate shipments, including oversized and hazardous material (Hazmat) shipments.
• Engage with clients regarding billing disputes, shipment statuses, new lane development, and service improvements.
• Dispatch carriers to pick-up locations and distribution centers.
• Perform all other related duties as assigned.
Qualifications:
• High school diploma/GED.
• Proficiency in computer applications.
• Strong organizational, customer service, and communication skills.
• Familiarity with freight forwarding or logistics.
• Working knowledge of air export regulations, export classification, and DOT regulations.
• Understanding of international trade banking requirements.
• Knowledge of dangerous goods shipping regulations.
• Familiarity with metric conversions and currency evaluations.
• Minimum of 1 year of experience in freight forwarding, logistics, or related field.
Preferred Qualifications:
• 1+ year of experience in freight forwarding with a focus on air export regulations.
• Proficiency in CargoWise software.
• Excellent computer skills.
• Schedule: Monday–Friday, 8 am–5 pm.
Pay Transparency: Pay: To be determined based on experience.
About ForwardNow LLC ForwardNow LLC, a subsidiary of ITF Group, is a global freight forwarding company aligned with ITF’s mission of providing world-class logistics solutions. Founded in 2012 and headquartered in St. Louis, Missouri, ITF is a leading transportation and logistics company with a strong record in FTL and LTL shipping across North America. In 2023, ITF Group surpassed $200 million in revenue, underscoring our sustained growth and success.
Work Environment and Culture ForwardNow LLC is committed to creating an inclusive workplace. We are an equal opportunity employer and welcome all qualified applicants, regardless of veteran or disability status.
Our sister company, ITF Group, proudly ranked second on the 2024 Top Workplaces list for small companies in St. Louis. This recognition reflects our dedication to fostering a dynamic, supportive work environment focused on internal optimization, employee satisfaction, and retention.​​​​​​​