IT Support Specialist

Who We Are:

At GMY Consulting Group, we’re more than just an outsourcing provider — we’re a people-first company. We support U.S.-based businesses across industries like e-commerce, healthcare, and software development with tailored services such as Amazon PPC management, bookkeeping, medical billing, graphic design, customer service, personal assistance, and more.

Our global team blends innovation, creativity, and efficiency to deliver exceptional results while building meaningful partnerships. We foster a friendly and professional environment where individuals are encouraged to lead with initiative, take pride in their work, and continuously grow.

About the Role & Who We’re Looking For:

We’re seeking talented, motivated individuals to join our dynamic IT Support team.

As an IT Support Specialist, you’ll start by mastering core responsibilities such as:

• Receiving and registering requests;
• Classifying and routing tickets by identifying the type of issue and sending it to the appropriate team;
• Resolving standard user issues, such as:

• password reset
• creating new users
• adding users to access groups
• email setup
• VPN client installation
• installation of standard software
• assistance with launching programs
• printer connection
• second monitor setup
• checking device connectivity

• Diagnosing basic problems, such as:

• checking service availability
• checking server status
• asking users to send screenshots
• identifying errors
• performing simple diagnostic commands

What We’re Looking For:

This is an ideal opportunity for someone who is:

• Eager to grow in an IT Support team;
• Detail-oriented, reliable, and organized;
• A strong team player who thrives on accountability;
• Fluent in English with written and verbal communication skills;
• Computer literate and comfortable learning new tools;
• Quick to learn and attentive to detail.

Why You’ll Want to Join Us:

• Hands-on experience that builds a well-rounded professional skillset;
• A collaborative, supportive team culture;
• Long-term growth opportunities with a company that values your success.

Schedule:

• Full-time: 9:00 AM – 5:00 PM (EST/New York time);
• Minsk time:
  • 16:00 – 00:00 during Daylight Saving Time (March–November)
  • 17:00 – 01:00 during Standard Time (November–March)

What We Offer:

• Paid training;
• Competitive salary + performance-based bonuses;
• Paid taxi ride home;

Please submit your resumes in English. We will provide free training, so candidates with no or little experience are welcome to apply.