Shift Leader of AOCC (Супервайзер смены Центра Оперативного Управления Аэропортом)

Founded in 1935, Almaty International Airport is the largest air gateway in Kazakhstan and, since 2020, has been part of TAV Airports, a member of the Groupe ADP – the world’s leading airport management platform operating in 29 countries.

Our mission – connecting CIS countries to the world through a seamless, world-class travel experience.

Our vision – by 2030, to become Asia’s most desired gateway with the largest number of destinations in Central Asia, delivering innovative travel and cargo experience, and driving sustainable growth for local communities.

Our values – Safety & Responsibility, Customer & People Centricity, Innovation & Agility, Collaboration & Transparency, Excellence & Passion.

We are committed to operational excellence, customer satisfaction, and continuous innovation, while upholding the highest standards of safety, sustainability, and service quality.

Key Responsibilities:

• Ensuring effective organization of operational activities

• Monitoring On-Time Performance (OTP)

• Coordination of interaction among airport services

• Control of productivity and quality of process execution

• Operational management and resolution of non-standard situations

• Compliance with regulations and standards: monitoring compliance with internal procedures, process maps, and regulatory requirements; participating in the development and updating of operational instructions.

• Ensuring confidentiality of transmitted information

• A secondary specialized or higher education

• At least three years of work experience in an airport dispatch/operations service

• Possess knowledge of human factors, strong interpersonal skills, an analytical mindset, and problem-solving abilities

• Have proficient oral and written communication skills

• Proficiency in the state language, Russian, and English to the extent required for the performance of official duties

• Possess computer literacy

• shall be knowledgeable of: the organizational structure of JSC “MAA”; the specialization of services, groups, units, and the operational interrelations between them; aircraft turnaround processes, including pre-departure preparation and post-arrival servicing; ecution; safety regulations, industrial safety, workplace sanitation, and fire safety rules; the Company’s policy in the field of the Integrated Management System (IMS)

What do we offer?

• Employment in accordance with the Labor Code of the Republic of Kazakhstan
• Office location - Almaty International Airport
• shift working hours 2/2
• Annual paid leave of 24 calendar days (1 paid day-off for birthday after 1 year of employment)
• Annual bonuses on performance results, annual salary indexation
• Voluntary Medical Insurance (after probation period)
• Corporate meals
• Shuttle bus
• Trainings, e-Learning Academy

ALA ensures equal opportunities for every applicant, excluding any form of discrimination based on: race, color, gender, religion, language, marital status, sexual orientation, political opinion, ethnicity, health, disability, family obligations, trade union activity, or age.

Join our team today and become a vital part of our global airport family, comprising dedicated professionals who work together to ensure a future of seamless travel experiences!