Operation Manager (DMC / Incoming Tourism)

Centrum Holidays — это национальный туроператор нового поколения, созданный в 2024 году, но уже зарекомендовавший себя как надёжный партнёр для десятков тысяч путешественников.

Мы внедряем современные решения в индустрии туризма и делаем путешествия удобными, доступными и по-настоящему комфортными.

Присоединяйся к команде профессионалов!

Key Responsibilities:

Operational Management

• Oversee daily DMC operations (transfers, excursions, guides, transport, events);
• Ensure flawless execution of confirmed bookings and group movements;
• Monitor service delivery standards and guest satisfaction KPIs;
• Develop and implement SOPs for operational workflows.

Supplier & Contract Management

• Negotiate and manage contracts with, transport companies, guides,shops and activity providers;
• Monitor supplier performance and service quality;
• Ensure competitive rates and optimize margins;
• Maintain updated supplier database and contract validity tracking.

Team Leadership

• Supervise operations team (reservations, coordinators, airport reps, guides);
• Conduct training sessions on systems, destination knowledge, and service excellence;
• Implement performance evaluation and KPI tracking;
• Ensure cross-department coordination (Sales, MICE, Finance).

Financial & Cost Control

• Monitor operational budgets and cost structures;
• Approve operational expenses within delegated authority;
• Control deviations between quoted and actual costs;
• Support Finance in reconciliation and supplier payments.

Risk & Crisis Management

• Manage last-minute changes, overbookings, cancellations, and operational disruptions;
• Implement contingency plans for flight delays, weather issues, or force majeure;
• Ensure 24/7 emergency response protocol for in-house guests.

Reporting & Strategy

• Prepare weekly/monthly operational reports.
• Analyze operational efficiency and identify improvement areas.
• Contribute to annual budgeting and strategic planning.

Required Qualifications:

• Bachelor’s degree in Tourism Management, Hospitality, or related field;
• Minimum 5–7 years experience in DMC or tour operator operations;
• Strong knowledge of Uzbekistan destination logistics and supplier market;
• Experience handling FIT, Groups, and MICE operations;
• Excellent negotiation and leadership skills;
• Fluency in Russian, (English is an advantage);
• Proficiency in reservation systems and MS Office;
• High level Excel knowledge​​​​​​​.

​​​​​​​​​​​​​​Competencies:

• Operational excellence mindset;
• Strong problem-solving and decision-making skills;
• High stress tolerance and multitasking ability;
• Financial awareness and margin management;
• Customer-oriented approach;
• Leadership and team management capability.

• Working schedule: 5/2, from 10:00 AM to 6:00 PM; Saturday duty once every two weeks;

• Office located in the city center (Oybek 38B);

• Lunch provided by the company;

• Discounts on air tickets;

• Competitive salary.