Supply Operations Lead

Join us and become a key member of Glovo's KZ Operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

Your mission will be to make sure our supply operations engine is running as smooth as possible in Almaty and from there take it to the next level! 🚀

THE JOURNEY

• Be the owner of Operations P&L (courier cost, compensation cost, Materials etc.).
• Define and implement processes for courier acquisition optimization, courier funnel optimization, courier onboarding excellence, newbies quality, retention boosting and many more from data perspective: providing deep analytics, creating dashboards, bots, simulations, data models
• Define the medium and long-term strategy to achieve growth and profitability targets
• Create postmortem documents to analyze the results of each project and be able to easily replicate them in the rest of the countries
• Improve the operations by ensuring our ambitious targets
• Hire, train, and mentor the team members
• Build tools to speed up Local teams’ autonomy
• Commit to contributing to Glovo’s growth, getting the job done
• Work with local providers and legal teams, to ensure the best-in-class operations in the region
• Get feedback from our couriers and translate it into product and operations improvement
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Give visibility using analytical reports to the main stakeholders of the project status and follow up on the next steps. Evaluate strategic opportunities, performing a broad range of quantitative and qualitative analyses
• Implement, standardize and execute processes across all cities

WHAT YOU WILL BRING TO THE RIDE

• 1+ years in a managerial role
• The skills to manage the big picture and the smallest details
• Bachelor in Business, Economics, Engineering, Project Management or any technological domain
• Experience in KPIs tracking and creation and optimization expertise
• Passionate about analytics: you enjoy deep diving into problems to find the root cause
• Problem-solving skills: no problem is too small or too big
• Excel proficiency
• Knowledge in SQL would be a plus
• Results-oriented, autonomous and efficient
• Knowledge of visualization tools like Tableau, Looker & Qlikview (would be a benefit)
• Exceptional verbal and written communication skills (English is a must)
• Proactive, organized, and obsessed with details
• Leadership - you can motivate your teammates. You’re great at making tough decisions in a sea of ambiguity and keeping everyone on track;

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Online therapy and wellbeing benefits to ensure your mental well-being