Partner Operations Supervisor

Join us and become a key member of Glovo's KZ Operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

As a Partner Operations Supervisor, your mission is to support and execute the day-to-day operational processes that ensure our Partners perform at their best. You will work closely with the Head of Operations and other cross-functional teams to improve the operational KPIs of restaurants and stores on the platform. Your work will directly contribute to enhancing partner satisfaction, customer experience, and courier efficiency

THE JOURNEY

• Monitor & Support Performance: Track key partner metrics (e.g., prep times, cancellations, waiting time) and proactively assist underperforming partners with hands-on support and guidance.
• Daily Execution & Troubleshooting: Act as the go-to person for partners facing daily operational challenges—connectivity, order handling, Glovo app/tool usage—and provide fast, effective solutions.
• Partner Training & Enablement: Deliver onboarding sessions and refresher trainings to partners, ensuring they are confident in using Glovo tools and following best practices.
• Feedback Collection: Serve as the first line of contact for partners, gathering feedback and identifying recurring issues to share with the Head of Operations and relevant teams.
• Support Strategic Projects: Assist in the local execution of pilot projects and process improvements rolled out by the Head of Operations or other teams.
• Partner Communication: Ensure smooth and consistent communication with partners, especially around changes in process, promotions, or key operational updates.

WHAT YOU WILL BRING TO THE RIDE

• Experience: 1+ year in customer service, operations, account management, or field support—ideally in a tech company, startup, or logistics/retail environment.
• Execution-Oriented: You thrive on completing tasks, solving problems, and following through with partners.
• Detail-Focused: You pay close attention to details and ensure accuracy in performance tracking and partner communications.
• Strong Communicator: You can clearly explain processes, tools, and expectations to different stakeholders (in person, over the phone, or via email).
• Organized: You manage your workload efficiently, juggle multiple priorities, and stay on top of follow-ups.
• Tech-Savvy: Confident using mobile apps, dashboards, Excel/Sheets, and eager to learn internal Glovo tools.
• Team Player: You collaborate closely with your team, escalate issues when needed, and contribute to a positive team culture.
• Languages: Proficient in Kazakh and Russian languages; Upper-Intermediate in English.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• ️ Extra time off, the freedom to work from home a day a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced paternity leave and nursery benefits.
• Online therapy and wellbeing benefits to ensure your mental well-being.