Helpdesk Specialist

About The Position:

KT&G Global Kazakhstan is looking for Helpdesk Specialist to join IT Team in Almaty, Kazakhstan.

What You’ll Do:

• Technical Support & Troubleshooting: Provide first-line support for hardware, software, and network issues, including MS365, CRM, and mobile apps.
• Asset & Inventory Management: Track and manage IT assets, coordinate repairs, and prepare devices for deployment.
• System Administration: Manage user accounts, access rights, and support electronic document systems.
• Documentation & Reporting: Maintain support logs, generate reports, and update technical documentation.
• Collaboration & Communication: Work with IT teams and vendors, train users, and communicate effectively with non-technical staff.

What We’re Looking For:

• 2+ years of experience in IT support or helpdesk roles
• Strong knowledge of MS365 and CRM platforms
• Familiarity with asset management tools and practices
• Experience with electronic document systems (a plus)
• Excellent problem-solving and communication skills
• Ability to work independently and multitask