Сustomer service specialist / Специалист отдела клиентского сервиса

Well known European company producing accessories for famous brands is looking for a specialist to coordinate Customer Service activities within Sales Operations Department. The role is covering the manual work related to daily customer service operations and sales support, as well as participation in sales automation projects of the company.

Job responsibilities:

• Directly manage order processing for goods and spare parts in 1C

• Maintain customer master-data in 1C and update it in order-taking tools

• Prepare daily stock and orderbook reports and share them with the Sales team

• Participate in sales automation projects development and execution

• Support coordination of the orderbook and order pipeline with Central Customer Service and Sales Execution teams in Headquarters – order instructions, goods availability, etc

• Handle ad-hoc sales support tasks

• Participate in monthly accounting closing activities

• Support Sales Operations manager upon request

Requirements

• At least 1-2 years of working experience in customer service or sales support function

• Good English knowledge both verbal and written, minimum at higher intermediate level

• Excel proficiency

• Experience in 1C operations

• Experience in CRM systems is a strong advantage

• University degree (management, statistics, finance, business administration)

• Strong analytical and communication skills

• Real focus on and attention to details

• Ability to work both in a team and independently, actively taking part in company operations and being fully responsible for owned processes

Conditions:

• Competitive compensation package

• Performance-based bonuses

• Medical insurance

• Mobile phone compensation.

• Hybrid schedule (3 office days, 2 remote)

Please apply for this job and indicate your salary expectations in the cover letter.