Head of Technical Documentation

About us

Voximplant is one of the world’s leading CPaaS that empowers developers with programmable voice, video and messaging. Our mission is to simplify communication app development and democratize the access to cutting edge technologies for developers. Since CPaaS is all about communication APIs the platform documentation is extremely important.

Role Overview

The Head Of Documentation is responsible for delivering the best-in-class documentation for Voximplant platform developers. This person should constantly analyze the documentation and collect feedback from the platform developers to know what main issues exist and create/execute plan for its improvement. The Lead Tech Writer is also responsible for managing the team of Voximplant technical writers, communication with Voximplant tech and product teams to get updates regarding upcoming product releases and updates that should be reflected in the documentation, analytics related to the documentation, etc.

Performance metrics for the Lead Technical Writer include, but not limited to: number of requests to technical support with questions about implementing different types of services and solutions using the platform, number of developer registrations from posts and articles written by the technical writers team, Google search performance when it comes to finding the info available in the documentation, number of developer community members. In addition to measurable metrics there are ones that can’t be easily measured but still important: developer satisfaction when it comes to work with the documentation, ease-of-use, ease of finding the information, etc.

Your previous experience:

• 5+ years experience in creating and managing documentation for platforms or tools

• for developers (cloud platforms/PaaS preferred).

• Creative problem solver with know how to get things done and ability to lead others to success

• Advanced writing skills (English)

• Managing team of technical writers

• Product/project management

Previous experience in the following areas is a plus:

• Backend (Java, C#, Node.js, Python, PHP, NoSQL, RDBMS)

• Web/frontend development (JavaScript, HTML CSS, React, Vue.js, Angular,SWIFT iOS, Kotlin Android)

• Experience building with REST APIs

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, MicrosoftAzure) and cloud application architecture.

• Built apps based on Twilio, Sinch, Vonage APls, is a big plus

What we offer:

• Work with fast-growing international product

• Flexible schedule, remote friendly

• Super friendly and positive team of young professionals

• Corporate Health Insurance Program

• Spacious office near Tulskaya metro station