Customer Support Manager

What to do:

• Build an effective customer support system from scratch and turnkey: from hiring to team development;
• Automate processes and implement structures that are easily scalable;
• Dig deep into the customer experience: analyze feedback, identify bottlenecks, form suggestions for improvement;
• Customize and develop ticketing systems: automate, collect metrics, generate reports;
• Take on the solution of non-standard client cases, monitor compliance with KPIs;
• Develop internal expertise: update knowledge base, mentor employees.

Requirements:

• 4+ years in customer service in the B2C market;
• Excellent knowledge of support tools;
• Ability to structure information, write clear documentation;
• Leadership skills and confident interaction with the team;
• English at least C1 level - needed for daily work.

Conditions:

• Fully remote work with a flexible schedule;
• Financial motivation: bonuses, gifts, nice perks;
• The possibility of official or alternative registration;
• Paid vacation and friendly atmosphere.