Operations Specialist

About the job

If you’re here, it’s because you’re looking for an exciting ride.
A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.
We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.
Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.
Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
Our strong culture and non-vanilla personality.
A Talent House.
Our commitment to being a force for good.

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts

YOUR MISSION

The Operations Specialist will be responsible for leading and supervising Glovers as they conduct day-to-day operations, managing the Couriers, helping and creating organizational and program budgets in collaboration with Management, and ensuring organizational effectiveness by providing leadership for the organization's financial and operations functions.

THE JOURNEY

• Oversee and guide strategic, operational, and administrative programs. Develop and implement goals, strategic plans, and policies.

• Manage recruitment, training, and onboarding of Couriers. Ensure support, documentation, and readiness for brand delivery.

• Optimize acquisition, retention, and operational strategies for Couriers. Evaluate and improve processes for organizational efficiency.

• Maintain a data-sensitive approach for accurate database and reporting systems. Implement and analyze internal reporting procedures.

• Facilitate communication with Operations Manager on support processes. Aim for high service levels and courier satisfaction.

• Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.

• Identify new Courier sources and analyze operational metrics for city growth. Develop frameworks for regional expansion.

• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.

What You Will Bring To The Ride

• Diploma or Bachelor’s degree in Engineering, Economics, or a related field

• Computer literacy, with familiarity with MS programs or ERP systems

• At least 2 years in high-demand roles such as operations, consulting, or investment banking, with on-demand delivery experience being advantageous

• Effective written and verbal communication skills in English, Russian, and Kazakh

• Analytical skills and the ability to be persuasive using details and facts

• Results-oriented, autonomous, and efficient with a collaborative work style, open to direction, and a commitment to achieving goals

• Persuasive with details and facts

• Ability to look at situations from several points of view

• Excellent communication skills are a plus to be capable of talking with different types of people

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We Believe Driven Talent Deserves

• Monthly Glovo credits to satisfy your cravings!

• Top-notch private health insurance to keep you at your peak.

• ️ Extra time off, the freedom to work from home one day a week, and the opportunity to work from anywhere for up to three weeks a year!

• Enhanced parental leave.

• Online therapy and wellbeing benefits to ensure your mental well-being.