Manager of Expat Centre

We are looking for a proactive and service‑oriented Manager to join our Expat Centre team. This role is dedicated to providing comprehensive administrative and customer support to foreign nationals in Kazakhstan. You will guide clients through government and non‑government services (including visa and migration services, taxpayer registration), ensure regulatory compliance, and deliver a high standard of service across all touchpoints.

Key Responsibilities

• Provide end‑to‑end administrative and customer support to foreign nationals, facilitating access to visa, migration, taxpayer registration, and related services.
• Deliver professional consultations on entry, stay, and migration regulations, ensuring compliance with national legislation.
• Receive, register, and assist clients at the reception in line with established service standards.
• Coordinate client support throughout service delivery, engaging with competent authorities and service providers.
• Process and respond to client inquiries (in person, by phone, and in writing) with accurate, consistent, and timely information.
• Manage official correspondence (letters, emails, phone calls) in accordance with internal procedures.
• Maintain and update databases, records, and documentation related to client services and applications.
• Participate in planning, coordinating, and implementing service delivery projects with adherence to applicable laws and regulations.
• Provide administrative support related to client service operations.
• Perform other duties as assigned by the Supervisor.

Requirements

• Bachelor’s degree (International Relations, Translation, Law, etc.). Master’s degree in Finance or Economics preferred.
• At least 1 year of customer service experience.
• Knowledge of migration law is an advantage.
• Strong interpersonal and communication skills; high responsibility and reliability; excellent time management and organizational skills.
• Kazakh, Russian, and English (fluent) required; Chinese will be an asset.
• Proficient with Microsoft Office and PowerPoint.