Guest Experience Supervisor (Front Office)/Супервайзер по обслуживанию гостей (Фронт Офис)

ob Responsibilities:

• Supervise daily Front Office operations to ensure high-quality service and smooth workflow.

• Support, guide, and motivate the Front Office team during shifts.

• Handle complex guest situations and resolve issues promptly and professionally.

• Oversee the check-in/check-out process and ensure accuracy in guest reservations and billing.

• Monitor adherence to company policies, brand standards, and service procedures.

• Conduct on-the-job training for new employees and support ongoing development of the team.

• Ensure proper handling of payments: cash, debit, and credit card transactions.

• Maintain communication with other hotel departments for seamless guest experience.

• Prepare and review shift reports and operational documentation.

• Report accidents, incidents, and unsafe conditions to management.

Requirements:

Education & Experience:

• Minimum of 2 years of experience in Front Office or Guest Services, including supervisory experience.

Skills:

• Strong leadership and team management skills.

• Excellent communication and customer service abilities.

• Conflict resolution and problem-solving skills.

• Strong attention to detail and ability to multitask.

• Proficiency in Russian and English; knowledge of Chinese is an advantage.

• Confident PC skills (Opera/Property Management Systems preferred).

• Professional appearance and adherence to grooming standards.

We Offer:

• Career growth and development in an international Marriott International hotel.

• Access to global training programs and professional development resources.

• Complimentary meals during shifts and uniform provided.

• Company-provided transportation for employees.

• Marriott Bonvoy associate discounts worldwide.

• Supportive, diverse, and professional work environment.