Resort Front Office Manager

We are looking for a Front Office Manager for our resort in mountain side called Beldersoy, which is 1.5 hour from Tashkent city, to oversee front desk operations, manage guest relations, and ensure smooth daily workflows. The ideal candidate should have strong leadership skills, excellent communication, and experience in front office management. If you have a passion for customer service, team leadership, and operational efficiency, we’d love to hear from you!

Roles & Responsibilities

• Supervise front desk staff and ensure exceptional service delivery.
• Monitor and improve front office operations for efficiency.
• Handle guest check-ins, check-outs, and reservations professionally.
• Resolve customer inquiries and complaints in a timely manner.
• Train and mentor front desk employees to enhance performance.
• Ensure compliance with hotel/office policies and safety regulations.
• Maintain accurate records of guest interactions, payments, and reports.
• Coordinate with housekeeping and maintenance for seamless operations.
• Implement strategies to enhance guest satisfaction and brand reputation.
• Manage schedules, task assignments, and performance evaluations for front desk staff.

Requirements & Skills

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proven experience as a Front Office Manager, Reception Manager, or similar role.
• Strong leadership, problem-solving, and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in front desk software and reservation systems.
• Ability to handle high-pressure situations and resolve guest concerns efficiently.
• Knowledge of customer service best practices and hospitality standards.

What we offer

• We believe in creating a supportive and rewarding work environment for our employees. You will enjoy a competitive salary and opportunities for professional development. We are committed to fostering a culture of collaboration, innovation, and work-life balance.