Сlient Onboarding Manager (KYC, Compliance)

Change Lab is a global financial cooperation platform that helps banks and financial institutions improve international payments, open correspondent accounts, and access financial markets.

We provide services to companies, banks, and investors in account opening, obtaining financial licenses, trade financing, and credit ratings across markets such as China, India, the UAE, Turkey, and 45 other jurisdictions.

Change Lab is an exclusive foreign service provider for LianHe Credit Rating Co., Ltd., the largest rating agency in China and Hong Kong. We are also an official distributor of equipment for connecting to the Chinese Cross-border Payment System (CIPS), enabling institutions to transact securely and efficiently within the Chinese financial system.

For more details, visit: https://changelab.pro/

We are looking for a proactive and result driven Client Onboarding Manager, who will be communicating with partner banks on matters related to clients.

Key Responsibilities:

Client Relationship Management: serve as a liaison and project manager between our FI and corporate clients and partners; develop, manage and strengthen relationships with clients and partners; understand client needs and provide tailored financial and business solutions – correspondent account opening, corporate business registration, account opening and credit ratings; assist FI and corporate clients in navigating international account opening, business registration, credit ratings, banking and compliance challenges.

Strategic Business Development: work closely with the sales team to identify partner financial institutions to open correspondent accounts with; proactively expand and deepen relationships with existing financial institutions partners; work closely with our partner corporate secretarial firm and credit rating agencies in assisting our corporate client business registration, renewals, audits, and rating needs; collaborate with internal teams to streamline client onboarding and ensure smooth service delivery.

Compliance and Operational Support: guide banking clients through KYC, due diligence, and compliance procedures; ensure adherence to global banking, business registration and credit ratings regulations and industry best practices; maintain accurate client records using CRM tools to track interactions and manage client and partners relationship progress.

Process Documentation: document client onboarding workflows and relationship management best practices; develop standard operating procedures (SOPs) for KYC, compliance handling, and account management; work closely with internal teams to optimize relationship management processes and improve efficiency.

Requirements:

Experience in banking, financial services, or client relationship management with focus on institutional clients (would be a plus);

Understanding of banking products, KYC/AML procedures, regulatory frameworks in international finance;

Experience in working with correspondent accounts, licensing processes (preferred, but not required);

Proficiency in preparing documentation, completing forms, and managing due diligence processes;

Excellent communication and interpersonal skills, ability to build and maintain relationships with financial institutions, international partners;

Comfortable working in fast-paced cross-cultural remote team;

Familiarity with task management tools (ClickUp, Slack);

Fluent English is required, fluent Chinese would be a plus.

High level of ownership in a startup, fast-paced environment.

What we offer:

Remote, full-time position with flexible work environment.

Opportunity to work on global finance projects and expand.

International banking networks.

A dynamic, collaborative team with professionals from diverse backgrounds.

Competitive salary and performance-based incentives.

Partial compensation for training and certification after a year of work.

Career growth and professional development opportunities.