Customer Service Specialist

About Us: Citifuel LLC (offices in Uzbekistan and the USA), a company providing discount fuel cards in the USA. We are seeking for a Customer Service Specialist.

Job Summary: Customer service specialist is responsible for sales processing flow providing on time and in full information based on upcoming requests. The role involves permanent communication with clients identifying their needs and resolving their problems.

Key Responsibilities:

• Responding to customer queries in a timely and accurate way, via phone, email or chat;
• Understanding customer needs and recommending products or services that best meet those needs;
• Update our internal databases with information about technical issues and useful discussions with customers;
• Monitor customer complaints on social media and reach out to provide assistance;
• Inform customers about new features and functionalities;
• Maintaining accurate records of sales activities, customer interactions, and transactions;
• Keeping up-to-date with product knowledge, industry trends, and competitive offerings;
• Collaborating with sales team members and other departments to meet customer needs and achieve sales goals;
• Follow up with customers to ensure their technical issues are resolved;
• Gather customer feedback and share with Sales and Marketing teams

Qualifications:

• A bachelor's degree in business, marketing, or a related field is preferred, but can be also a student;
• Advanced English 6.5+ IELTS;
• Computer Skills: Microsoft Office;
• Google sheets and Excel;
• Excellent communication and interpersonal skills;
• Strong negotiation and persuasion abilities;
• Ability to understand customer needs and recommend appropriate solutions;
• Good organizational and time management skills;
• Analytical and decision-making skills.

What We Offer:

• Office in Tashkent;
• Official registration;
• 5-day work week according to American time EST (from 19 00 am to 03 00 am Tashkent time);
• A fixed salary;
• Opportunities for growth and professional development;
• A supportive team environment that values innovation and creativity.