Support Specialist

Get ready to buckle up and meet the powerhouse that's revolutionizing the Oil & Gas industry – ROGII! We're a dynamic team of tech enthusiasts who are not afraid to take risks and bring innovation to the forefront with our comprehensive software solutions.

We are looking for a client-focused individual who works well in a fast-paced environment, and who has a technical background in the geosciences.

Responsibilities:

• Provide online Technical sales & workflow presentations to clients
• Customer Technical Support (phone, email) including possible calls during evenings and weekends
• Tracking of client’s bugs and new features requests
• Prepare technical documentation
• Testing new software solutions
• Other tasks related to all above

Requirements:

• 4-year degree in Earth Sciences or Engineering
• Intermediate to Advanced ability with StarSteer geosteering software is an asset
• Strong knowledge of drilling operations and operations geology workflows
• Strong communication skills, both written and spoken; experience creating and delivering presentations
• Working knowledge of Microsoft office products and Google Docs

Additional beneficial experience:

• Working knowledge of Python
• Experience with geoscience software (Petrel, Kingdom, GeoGraphix, etc)
• Computer science and/or IT troubleshooting experience
• Customer service experience