Customer Support Manager

G5 Games is a Swedish developer and publisher of mobile games played by over 250 million people worldwide. We create large-scale projects, such as Sherlock, Hidden City®, and Jewels of Rome®, and continuously enhance their technical foundation.

We are strengthening our team and looking for a Customer Support Manager. Do you have what it takes? Apply now!

What You Will Work On:

• Delivering support to customers by providing information in response to inquiries via helpdesk;
• Creating FAQs and user guidelines. Posting them to company's website and helpdesk;
• Processing customer feedback and escalating issues that require further investigation;
• Monitoring customer complaints and store reviews. Answering customer complaints at the app stores.

What We Expect:

• Upper-intermediate/advanced level of English is a must;
• Good writing skills. Be able to compose easy-to-understand instructions and polite replies to customer complaints in English;
• Excellent communication skills;
• Be responsible, patient and self-motivated.

Would Be a Plus:

• Education in the field of PR and Communication;
• Basic knowledge of HTML, Facebook, Twitter;
• Experience in casual gaming;
• Experience with AI-powered tools and chatbots.

What We Offer:

• Flexible Work Conditions – Fully remote format with no office restrictions. Convenient flexible schedule and transparent processes.
• Development & Learning – Internal education system that includes workshops, webinars, and hackathons. Compensation for English and other language courses.
• Relocation Support – Financial assistance and guidance at every step, from choosing a country (where G5 has offices) to legalizing your entire family.
• Health & Well-being – Medical insurance and reimbursement for gym memberships. Team sports initiatives to promote a healthy lifestyle.
• Bonus Program – Performance-based bonuses upon meeting sales targets. For key employees—profit-sharing from stock value growth.
• Expert Community – Work alongside top industry professionals. Grow in a dynamic and innovative environment.

We look forward to your application!