Head of Customer Success
Head of Customer Success
Описание вакансии
Location: Remote
Schedule: US hours (starting 3–4 PM CEST, ~7–8 hours/day)
Language: Fluent English required
Product: B2B SaaS
Experience: 5+ years in Customer Success for SaaS companies, ideally with onboarding experience
Timezone experience: Experience working with US and EU clients is highly preferred
Payment format: Only via cryptocurrency or Deel platform
Schedule: US hours (starting 3–4 PM CEST, ~7–8 hours/day)
Language: Fluent English required
Product: B2B SaaS
Experience: 5+ years in Customer Success for SaaS companies, ideally with onboarding experience
Timezone experience: Experience working with US and EU clients is highly preferred
Payment format: Only via cryptocurrency or Deel platform
What You'll Do
- Lead the end-to-end onboarding process for new B2B clients
- Be the main point of contact and trusted partner during the launch phase: guide clients step-by-step, from signing to successful go-live
- Ensure clients get true value from the product from day one
- Act as a bridge between clients, support, and the product team to resolve issues quickly
- Create and standardize scalable onboarding playbooks and best practices
- Monitor integration health, product setup, and success metrics
- Constantly improve customer experience and drive retention and satisfaction
Who You Are
- Experienced: 5+ years in Customer Success or Onboarding in a SaaS company, preferably with B2B clients
- You’re used to working in fast-paced, client-first teams with high ownership
- You have great communication skills, emotional intelligence, and a problem-solving mindset
- You’ve worked with US-based clients or teams and understand cultural/business nuances
- Fluent in English (C1+), both spoken and written
- You're a systems-thinker: ready to build scalable processes and improve them over time
- You're comfortable collaborating with product, support, and engineering teams
Why Join Us
- Opportunity to build a high-impact function from scratch
- Work with a smart, mission-driven team expanding in the US SaaS market
- Remote-first culture, high ownership, and room for growth
- Competitive compensation
- Payments made only via cryptocurrency or Deel
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