Technical Support Engineer (L1-L2)

Great Place To Work 2024 Middle East Certification™

Best Online Insurance Company in The Middle East 2024!
We are Qatar Insurance Company (QIC), the leading insurance provider in GCC with a history dating back to 1964.
Mission Digital Hub: To Digitize QIC group to bring its products to the attention of Millions
Our vision is to make QIC group the region's first Digital Ecosystem by combining insurance and non-insurance services in one platform. We empower customers to manage their needs anytime and anywhere through our digital platforms, such as qic.online and the QIC app.

About the position

We’re looking for a Middle Technical Support Engineer to provide L1–L2 support to internal employees with technical issues, managing accounts and access in company systems, and helping maintain IT infrastructure. This role provides an opportunity to learn/develop skills in IT infrastructure, and gradually grow into automation and DevOps.

• Provide first- and second-line technical support to colleagues, ensuring timely resolution of requests and issues
• Administer user accounts, groups, and permissions within Google Workspace
• Manage support requests via email and ticketing systems (e.g., Jira, Freshdesk)
• Execute basic tasks related to VPN configuration, access management, and account migrations
• Contribute to task automation by developing scripts and configuring systems
• Collaborate with the IT Infrastructure and DevOps team to support daily operations and projects

• At least 2-3 years of experience as a 1st and 2nd-line Technical Support Engineer
• Basic knowledge of Linux command-line tools, with willingness to expand expertise
• Understanding of networking fundamentals, access controls, and VPNs at a basic level
• Strong interpersonal and communication skills, with a structured and user-focused approach to support
• A proactive problem-solving attitude, demonstrating a willingness to learn and take initiative
• Interest in DevOps, IT infrastructure, or systems administration as a career path

• Long-term service agreement contract with QIC
• We are diverse – our digital nomads work remotely from 25 different countries
• Payment in US dollars monthly to your bank account using SWIFT
• Full-time remote, work schedule: 5 days per week, Sunday to Thursday
• Vacation policy: Qatar Holiday Calendar, 20 workdays of vacation, and 10 sick days
• Performance reviews are conducted twice a year, with the possibility of a raise in March and September
• Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar
  
  Benefits & Perks
• Individual English language classes
• RemoteHealth Premium Insurance – after six months working with us
• Corporate 70% discount in Yasno – mental health
• Reimbursement for conferences, training, and the purchase of necessary tools
• Consultation on tax policies with a manager
• QIC Running Club on Strava
• Corporate discount in the Privilege Program, including Qatar Airways

First What, then Who, then How! QIC digital hub has been a remote-first organization, unlocking the power of global talent. Our exceptional team consists of over 200 talented team members from 25+ multiple countries, bringing diverse perspectives and expertise to QIC organization.