Customer Support Associate

What you'll be getting up to:

• Handles and resolves customers’ issues via phones (inbound and outbound), emails and online chatting tools (including social chat).
• Guarantees an unparalleled customer service experience and preserve the image of the company since they are the first line of communication within the customers.
• Can provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover.
• Meets or exceeds KPI targets on effectiveness and efficiency.
• Provides quality and accurate service.
• Escalates issues to specific superior/s.
• Follows instructions of immediate superior and/or Officer(s)-on-Duty.
• Gives feedback and suggestions to immediate superior for issues and procedures, etc.
• Coordinates well with other CS, superiors and colleagues from other departments.
• Responsible and has the initiative to take part in the department’s growth and development.
• Provides answers and solutions to customers in a professional manner.
• Flexible in shifting schedule.
• Demonstrates extensive knowledge in products and system tools.
• Strictly follows internal department procedures and complies with company-wide rules and policies.
• Performs any task assigned by their superior.

Requirements:

• Preferably a college graduate.
• Must have good Kazakh, Russian communication skills, both written and spoken.
• Must have good typing skills (at least 50 WPM).
• Preferably with customer service experience.
• Preferably with online gaming knowledge.
• Displays excellent problem solving and people skills
• Must be independent, self-motivated, show initiative and has a strong sense of ownership/responsibility.
• Supportive of company goals and objectives, deliver departmental/team results and key objectives.
• Displays willingness to learn/fast learner.
• Knowledgeable with MS Office applications.