Sales/Customer Success Manager

Rapid Developers is a leading agency working with no-code platform Bubble.io, that empowers businesses to build powerful web applications without writing a single line of code. We're a fast-growing company with a global reach, serving clients in Europe and the US.

We're passionate about making technology accessible and helping our customers achieve their goals. Our team is made up of talented individuals who are driven to create innovative solutions and deliver exceptional results, and now we are looking for Sales/Customer Success Manager to make our client even more happy.

As a Sales/Customer Success Manager, you will be responsible for ensuring the success of our clients by building strong relationships, providing exceptional support, and driving product adoption. You will be a trusted advisor to our customers, helping them achieve their goals and maximizing the value they receive from our platform.

Key Responsibilities:

• Welcome new customers to RapiDev, providing them with comprehensive training on our platform and features.
• Conducting negotiations, presenting the company's products and services.
• Development and implementation of sales strategy to achieve set goals.
• Search and attraction of new clients. Build strong relationships with our customers, acting as their primary point of contact for support, guidance, and feedback.
• The ability to recognize and resolve conflict situations.
• Identify opportunities to increase product usage and adoption, proactively recommending new features and solutions to customers.
• Gather customer feedback and share it with the product team.
• Track customer engagement and satisfaction metrics, identifying trends and areas for improvement.

Summary: you must be a true supporter and friend to our customers.

Qualifications:

• Native-level written and verbal communication skills in English are essential (C1-C2).
• Experience living in the United States. A deep understanding of the American market and culture.
• Proven experience in a customer-facing role, ideally with a focus on customer success or account management.
• Strong relationship building skills.
• Analytical skills.
• Problem-solving skills.

Be a plus:
A basic understanding of web development and no-code platforms.

Benefits:

• Competitive salary
• Fully remote work environment
• Flexible work schedule
• Opportunity to work with cutting-edge technology
• Collaborative and supportive team

Note: Due to a high volume of applications, only selected candidates will be contacted for interviews. We appreciate your understanding. Thank you.