ITSM Analyst

Join us to work on exciting BP Mobile projects. BP Mobile is an industry-leading company that develops and publishes mobile-first products using cutting-edge innovations. Its top apps include iScanner, Second Phone Number, and Smart Cleaner. The products constantly hit the charts and push their categories forward. Since the company’s founding, it has grown to 300+ colleagues spread across the globe with a user base of over 500 million people, and continues to grow rapidly as a team. BP Mobile values professionals who share a belief in technology and its ability to empower people!
We’re looking for an experienced ITSM Analyst to strengthen BP Mobile's IT operations and help improve key processes across the company.

What you will do:

• Analyze, design, document, and optimize IT and related processes following ITSM practices (ITIL, etc.)

• Prepare requirements for process automation in IT systems

• Support and maintain the ITSM system: review change requests, configure the system, and keep documentation up to date

• Define requirements and assist with system integrations

• Collaborate with internal stakeholders to gather and formalize requirements, create diagrams, and prepare technical documentation

• Monitor and evaluate process efficiency

What you should have:

• Minimum 3 years of experience in business/system analysis or process analysis

• Experience analyzing and documenting business processes (e.g., using BPMN)

• Strong analytical and information structuring skills

• Understanding and practical application of key ITIL practices and their interconnections

• Knowledge of automated ITSM systems and their principles

• Experience writing business and functional requirements and technical specifications

• Excellent communication skills and ability to gather requirements from various stakeholders

• Proficiency in JIRA and Confluence

• At least a B1 level of English

What we offer:

• A friendly and supportive team of professionals
• An opportunity to work remotely
• Medical insurance (including dental)
• English courses
• Sports reimbursement program
• Compensation for psychological counseling
• Reimbursement of professional courses and training
• A variety of corporate events and team-building activities
• Paid vacations, sick days, and other benefits

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