Customer servise specialist

IGG is a leading global developer and operator of mobile games and applications with a strong global presence and international customer base. Is looking for a new member of our team​​​​​

Customer servise specialist

Responsibilities
- Handle players’ issues and provide them support via ticket system, emails, Live Chat (RU)
- Translate and proofread game content from English to Russian
- Test current and future games, providing feedback
- Help with creating FAQs and training materials for players
- Work with user’s reviews in GGP and App Store

Qualifications
- English proficiency (Intermediate level and higher)
- Copywriting and proofreading skills (localization experience would be an advantage)
- Excellent problem-solving and communication skills
- Self-motivated and disciplined professional
- Ability to multitask and prioritize
- Teamwork skills

Pluses
- Passion for mobile or PC games
- Working experience in the IT-sphere
- Foreign languages knowledge
- Work experience with Confluence, JIRA or Asana

We offer
- A competitive salary which corresponds to each employee’s level of qualification
- Only remote work
- Opportunities for self-realization
- Friendly and strong team