Payroll, Time & Benefits Specialist

Payroll, Time & Benefits Senior Specialist

Join our dedicated People Support Solutions team in Kazakhstan as a Payroll, Time & Benefits Senior Specialist where you will utilize your deep functional expertise to ensure seamless and compliant P&C processes for our employees. This is a unique opportunity to provide critical support, drive process efficiency, and contribute to our customer-centric culture. We are committed to fostering equal opportunity and welcome applications from all qualified candidates.

The Opportunity
As a Payroll, Time & Benefits Senior Specialist, you will be responsible for executing key processes and ensuring high-quality service delivery.

Your priorities will include:

• Execute system data maintenance and administrative activities supporting People&Culture (P&C) business processes, specifically concerning payroll, tax, social insurance, time, and local/global benefits.
• Serve as the primary control point and quality assurance contact for our 3rd party payroll and HR administration provider.
• Ensure regulatory compliance with local country regulations and guidelines in all service delivery operations.
• Provide advisory support and guidance to P&C and business partners on local P&C systems and processes.
• Ensure end-to-end ownership of resolution for customer concerns and manage service quality expectations.
• Actively participate in the development and implementation of continuous improvement initiatives to enhance service delivery.
• Contribute to knowledge management by updating relevant documentations (SWIs and local SOPs).
• Ensure consistent and reliable service delivery for all customers, operating according to defined KPIs and SLAs.

Who You Are
We are seeking an individual who demonstrates end-to-end accountability, problem-solving skills, and a strong growth mindset. You bring the following minimum required experience and qualifications:

• You possess 2–3 years must have experience in payroll as a process owner
• You demonstrate deep knowledge of local tax and social insurance rules and regulations
• You hold a University degree, with a background in Finance, Economics, or Accounting being preferred
• You have 2–5 years of related experience in a P&C area or working experience in a service delivery or customer care environment.
• You have strong communication skills in English, Kazakh and Russian (both written and spoken)