IT specialist Western company in Almaty

IT Specialist

CIS Region (7 markets)

Key Responsibilities:

IT Operations & Infrastructure

• Independently manage and optimize IT infrastructure (devices, networks, applications, and support services) across all business environments (boutiques, headquarters, remote locations).
• Provide direct support for device allocation and level 1 troubleshooting for all business divisions and all corporate service departments.
• Lead IT setup and support for boutique and office openings, relocations, and refurbishments, ensuring technology readiness and reliability.

Project & Application Management

• Oversee the local implementation and rollout of regional and global IT projects (e.g., ERP systems, CRM, SharePoint, Teams telephony) and act as the primary liaison with regional/global teams to ensure alignment with local market needs.
• Coordinate with external vendors and service providers as needed.

Digital Solutions & Innovation

• Identify gaps in regional IT solutions and propose tailored digital solutions to address specific local market requirements.
• Support digital transformation initiatives and share expertise to benefit other markets when possible.

Business Enablement & User Adoption

• Deliver training and knowledge transfer to business users, empowering them to fully utilize available software and tools (O365, Power Query, etc.).
• Foster user engagement and ownership in technology-driven change initiatives.

Security & Compliance

• Implement and uphold company security guidelines and global data protection standards (GDPR), adapting processes for local regulatory requirements.
• Collaborate with relevant security and compliance stakeholders (GISEC, GDPR, local DPO).

IT Budgeting & Cost Management

• Develop, manage, and monitor the IT budget for the CIS region, ensuring optimal allocation of resources and cost efficiency.
• Track IT expenditures and provide regular financial reporting to leadership.
• Evaluate new IT investments and negotiate with vendors for cost-effective solutions.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of hands-on experience in IT management with focus on Retail and e-commerce and IT support roles, preferably with regional/multimarket exposure.
• Strong expertise in IT operations, infrastructure, cybersecurity, and project management.
• Excellent communication and stakeholder management skills.
• Advanced problem-solving skills and ability to manage multiple priorities independently.
• Experience with IT budgeting, cost control, and vendor management.
• Experience with cloud technologies, networking, and database management.
• Relevant IT certifications are a plus.
• Fluent English required; knowledge of Russian and/or other CIS languages is highly desirable. French is a plus/
• Willingness to travel across the region as needed.