Assistant Front Office Manager Waldorf Astoria Minsk

The Assistant Front Office Manager position is open for a new Waldorf Astoria hotel in Minsk.

Waldorf Astoria - the first international luxury Hotel in Belarus, situated in a prime city center location in Minsk, near the main city attractions and benefiting from an extensive river frontage. Splendid combination of main historical and newfangled recreations area in neighborhood.

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team

What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory experience at Front Office (minimum 2-3 years)
• Fluent English language
• PMS Opera knowledge is a must
• Possess a positive attitude and strong communication skills
• Experience in motivating and leading high-performing teams
• Ability to stay composed and effective under pressure
• High level of IT proficiency
• Excellent leadership, interpersonal and communication skills
• Commitment to delivering a high level of customer service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are offering the following benefits to a successful candidate:

• Competitive salary
• Voluntary medical insurance
• Training and Development opportunities
• Corporate Travel Program

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