Intern / Speacialist in IT Service Desk

Responsibilities:

• Accept IT and information security-related requests (received by phone, e-mail, web-based system, personally), registration, resolution or escalation
• Ensuring that user requests are logged and resolved within the agreed time frame (according to SLA if applicable)
• Escalate problems reasonably, accurately and on time to the IT Service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process
• Handling the first line of MS Teams, audio and video-conference systems,
• Handing Multi-functioning devices (print, scan, copy)
• Provide first line technical support and problem-solving in cases of user hardware/software failure
• Providing of first line technical and/or support and problem-solving in cases of network failure and multi-function devices errors (print, scan, copy)
• Provide installation and upgrading of computer systems hardware and software
• Provide consultation and training for end users
• Participate in execution of the ITS projects if required, installing software when agreed, etc.
• Maintaining the IT Service Desk related databases and documentation
• Compliance with IT Services procedures and policies, IT knowledge databases
• Warehouse inventory

Competencies, Skills and Experience:

• At least 1 year of working experience in support.
• Intermediate level of English, both written and oral.
• Fluent Russian
• Higher education (in Computer Science, Mathematics or Engineering area is a plus)
• Knowledge of networking technologies basics
• Good interpersonal and communication skills.
• Advanced user of MS Office products (mainly Word, Excel, Outlook, PowerPoint), MS Teams.
• Strong knowledge of Windows 10 (certificate is a plus)
• ITIL knowledge will be an advantage
• Active Directory and SCCM knowledge is a plus
• Team member with strong interpersonal skills
• Able to work under pressure
• Ready to take on responsibility

We offer:

• Usage of modern OS and technologies like Windows 10, MS Office O365, MS Teams, SCCM and others
• Support of the various information systems to be used by up to 1500 users in 8 offices located at 6 countries
• Powerful and fast laptop with SSD and monitor
• Comprehensive remuneration package
• Opportunities for career and professional growth
• A wide range of training and development programs (including English)