Housekeeping Office Coordinator / Координатор Хозяйственного Отдела

​​​​​​REQUIREMENTS:

1. High School diploma/G.E.D. equivalent Work Experience 2 + years

2. Knowledge of computers
3. Possess a good command of the English language and ability to clearly and pleasantly communicate with guests, both in person and by telephone.
4. Knowledge of Kazakh and Russian languages
5. Excellent communication skills

ESSENTIAL QUALIFICATIONS:

1. Ability to type accurately. Ability to input and input and access data in computer.
2. Ability to provide legible communication
3. Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants.
4. Ability to remain calm and courteous with demanding/difficult guests and/or situations
5. Ability to focus attention to details and be able to organize, prioritize and follow-up.
6. Ability to maintain confidentiality of guest information and designated hotel data.
7. Ability to work unsupervised.
8. Ability to remain in stationery position for extended periods of time with limited movement
9. Ability to work well in a team.
10. Ability to fulfill tasks at designated time.
11. Knowing standards and methods of cleaning

ESSENTIAL JOB FUNCTIONS:

1. To conduct duties in the assigned Place of Work and provide a coteries, professional service according to the standard polices and procedures.
2. To know and follow all hotel rules and standards. To know disposition of all areas and rooms in the hotel and functions taking place.
3. To know and implement all technical and safety instruction. Do not use any equipment before you trained and informed about rules and safety demand. Maintain complete knowledge in the use of all office equipment, computer and manual systems
4. Maintain cleanliness throughout the shift.
5. Set up workstation with necessary supplies and resource materials. Complete supply requisition and submit to Manager; stock office supplies upon receipt
6. Assign the paper work for the maids, housemen, and lobby attendants. Make sure that work is assign according to polices and procedures of the hotel.
7. Input; update all information about rooms status in a database.
8. Inform housekeeping and front desk managers about any discrepancies in the hotel opera system
9. Receive information through any possible means (phone, e-mail, radio, and letters, verbal).
10. Analyze, prioritize and make a decisions based on received information. Distribute information accordinly. Follow up.
11. Follow the phone etiquette polices and procedures. To handle guest enquiries in a courteous and efficient manner. Report about guest complaints or problems to housekeeping supervisor if no immediate solution can be found. Follow up
12. Document all received information in a log books and data base.
13. Make statistic reports.
14. Issue housekeeping items to assigned person for delivery to guest rooms or any other areas. Follow up with guests and employees on delivery of items within established time frame.
15. Know establish time frames for all type of service.
16. Know all methods of cleaning.
17. To know and implement all chemical and cleaning instruction. Do not use any chemicals before you trained and informed about rules and safety demand
18. Prioritize your work for the efficient service
19. Maintain security and accurate record of all guest room keys issued to housekeeping staff.
20. If assigned help to perfume the inventories
21. To perform all duties and tasks when rotated or assigned to another department
22. Report about lost and found items immediately.Follow the lost and found polices and instruction.
23. Successful completion of the training/certification process
24. To understand and strictly adhere to hygienic and grooming standards.
25. To carry out official orders of the immediate manager.
26. To follow fire safety regulations
27. To follow work safety regulations