Customer Support Specialist
Customer Support Specialist
Описание вакансии
Tasks:
- Excel in supported projects.
- Help users resolve their issues with game mechanics and app features (no calls, written communication only).
- Resolve user queries in a fast and effective manner.
- Respond to reviews in the stores (App Store/Google Play).
Requirements:
- Fluent in Russian and English (upper intermediate or higher).
- Excellent written communication skills in Russian and English.
- Good command of computers, mobile devices, MS Office, messengers, Google services, etc.
- Detail-oriented, stress resilient, ready to handle a barrage of questions.
- Have an aspiration for self-improvement, continuous learning and sharing your knowledge with colleagues.
- Ready to do a small test assignment.
- Ready for 2x2 shift schedule. Day shifts from 9 till 21 (GMT+3). Night shifts from 19 till 7 or from 21 till 9 (GMT+3).
What we offer:
- Possibility to work remotely.
- Career progression and realization of personal potential.
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