Support Team Lead

What you’ll be doing:

You will lead by example to elevate customer support standards and ensure that your team consistently delivers outstanding service to our customers, courier partners, and merchants. As a key member of the group leadership team, you will oversee performance, scheduling, and daily operations while fostering a motivated and goal-oriented environment.

Day-to-day in this role you’ll:

• Coach and guide your team to deliver excellent customer service and meet SLA targets.
• Provide regular feedback and ensure high levels of motivation and engagement.
• Manage shift scheduling and day-to-day operations to maintain workflow efficiency.
• Take ownership of team KPIs, productivity, and quality standards
• Communicate effectively with various customer groups using the appropriate tone and context.
• Collaborate with other departments and contribute to team leadership and strategic decisions.

Our humble expectations:

• Prior leadership experience, formal or informal, such as onboarding new team members.
• Customer service or customer-facing experience in a fast-paced environment.
• Passion for creating a great customer experience and working with people.
• Analytical and data-driven approach to decision-making and performance evaluation.
• Ability to use insights to support KPIs and team development.
• Fluent in Uzbek, Russian, and English with strong communication skills.

What we offer:

• Wolt Credits
• Employee Assistance Program

Next steps:

If this sounds like the right fit for you, we’d love to hear from you. Apply now and let’s get to know each other!

Please, submit your CV in English.