Observability Engineer

Company Description

Based in Romania, in the heart of Transylvania, Accesa is a dynamic and innovative technology company with around 1200 employees all around the country.  

With 20 years of experience in turning complex business challenges into growth opportunities, we are a trusted partner for leading brands across sectors such as Retail, Manufacturing, Finance & Banking, as we cover the complete digital evolution journey for our clients— from ideation and requirements setup to software development and managed services.  

Accesa is more than just a workplace; it’s a hub for tech enthusiasts who are passionate about using technology to solve real-world problems. With a customer-centric approach and a focus on growth, we offer an exciting and rewarding environment for IT professionals looking to make a real impact. 

As a fast-growing company, we are expanding our footprint and continuously seeking talented individuals from all around the world, including the Middle East, to join our diverse and inclusive teams. In line with our growth strategy and commitment to creating global opportunities, we are excited to announce the development of a new regional headquarters in Uzbekistan. 

This expansion marks a significant milestone in our journey, enabling us to be closer to our clients and partners in Central Asia while tapping into the region's growing pool of skilled professionals. The new headquarters will serve as a strategic hub for innovation, collaboration, and excellence—reinforcing our commitment to building strong, sustainable tech ecosystems wherever we operate. 

Join us in shaping the future of technology and making a difference on a global scale. Whether you're looking to advance your career, work on cutting-edge projects, or be part of a passionate, customer-driven team, Accesa is the place to be. Come grow with us! 

About the project

We are working in an ITIL based model in a large range of client industries, providing multiple services across different Business Lines. Through this project you will gain experience in working in a flexible, multi-cultural and agile environment, as well as develop technical and interpersonal skills.

Your team

We are a team of 10 colleagues, working 24/7 in shifts. At the moment, we are growing, looking forward in taking more responsibilities, hence the new opening. The team members are vibrant, proactive, and always there to help you.

Job Description

• Optimize System Control: Your responsibility will be to ensure the smooth operation of central systems (z/OS) and subsystems, as well as the server infrastructure (Linux, Unix, Windows), monitoring and controlling them in a 24/7 shift environment to ensure high availability.
• Capable to propose Tailored Solutions: You will propose industry-specific observability solutions based on client requirements, aligning technical capabilities with business needs.
• Collaborate Across Teams: You will work closely with cross-functional teams to gather requirements and implement observability solutions. You will also contribute to team knowledge sharing and support the development of best practices across the organization.
• Streamline Event Management: You will independently manage event processing in alignment with support processes, making sure that all incidents are tracked and resolved in an organized manner to minimize downtime.
• Automate Operational Tasks: You will automate routine monitoring, integration, and reporting processes, driving efficiency and reducing manual workload.
• Lead Incident Reviews: You will lead incident review sessions and support root cause investigations, ensuring thorough analysis and continuous improvement in system reliability.

Qualifications

• Willingness to work in a 24/7 rotating shift schedule (day shifts, night shifts during both weekdays and weekends)
• Strong proficiency with observability tools (Prometheus, Grafana, ELK, OpenTelemetry) for system monitoring and performance optimization along with experience in event correlation, managed services, and performance reporting.
• Familiarity with automation scripting, CI/CD processes, and cloud platforms (e.g., AWS, Azure, GCP), combined with analytical, troubleshooting, and root cause analysis skills to support efficient incident resolution and system reliability.
• Solid understanding of ITIL/ITSM frameworks and technical documentation standards,
• Strong communication and consulting skills for effective collaboration with cross-functional teams.
• Good English skills - spoken and written

At Accesa:

We nurture genuine connections, encourage an active lifestyle, and support the development of a healthy mindset. Our benefits programme is inspired by Maslow’s hierarchy of needs and is designed to prioritise your overall wellbeing.

To live a wholesome experience inside and outside our offices, we need to take care of our overall wellbeing, from the physical aspect to creating a healthy work-life fusion and looking at learning as a lifelong journey and a shared responsibility between our people and our organisation.

• Physical Wellbeing: Our wellbeing program includes medical insurance, In-house fitness trainer available remotely and 1 on 1 remote sessions with our Sports and Health Coach focused on nutrition counselling and tailored training plans.

• Work-Life Fusion - Start with at least 21 vacation days (based on seniority), and earn 1 extra day for each completed year of collaboration — up to 29 days — depending on your tenure in the company and/or industry. Enjoy the flexibility to work from both home and the office.

• Growth opportunities: we focus on long-term learning programmes that develop both technical and non-technical skills incrementally. Together with your Career Coach you will discuss what are learning resources and platforms you can access in order to develop your skills.