Call Centre Agent / Customer Service Representative (CSR)

About the Role

As a Customer Service Representative (CSR) at Connectra BPO, you will be the first point of contact for customers of international brands. You will handle inbound (and occasionally outbound) interactions across voice, email, or chat channels. Your goal is to deliver exceptional service, resolve inquiries efficiently, and ensure a smooth and professional customer experience in accordance with client expectations and service level agreements (SLAs).

Key Responsibilities

• Handle customer inquiries via phone, email, or chat in your supported language(s)

• Provide accurate information regarding products, services, and procedures

• Resolve issues efficiently, professionally, and with empathy

• Escalate complex cases following standard operating procedures

• Update CRM systems with relevant customer interaction details

• Meet or exceed performance metrics such as CSAT, AHT, and FCR

• Adhere to internal policies, quality standards, and data protection requirements

• Collaborate with team leads and participate in ongoing training and feedback sessions

​​​​​​​Key Skills & Competencies

• Excellent verbal and written communication in English and at least one European language

• Strong interpersonal skills and customer-oriented mindset

• Active listening and empathy for customer concerns

• Ability to handle complaints and resolve conflicts calmly

• Multitasking and time-management in a high-volume environment

• Familiarity with CRM tools and contact center software

• Flexibility to adapt to new tools, processes, and communication styles​​​​​​​

Qualifications

• High school diploma or equivalent (Bachelor’s degree is a plus)

• Previous customer service or call center experience is a strong advantage

• Fluency in English and at least one additional European language (German, French, Spanish, Italian, etc.)

• Ability to work flexible shifts, including evenings and weekends

• Comfortable working in a fast-paced, multicultural environment

What We Offer

• Competitive salary with performance-based bonuses

• Paid training and onboarding programs

• Opportunities for internal growth and career progression

• International work environment with supportive leadership

• Comfortable office located in the heart of Tashkent

Ready to represent global brands and provide exceptional support across borders?
Join Connectra BPO and bring your language skills to the world stage.