Telecom Operations Specialist (VOiP)

Responsibilities:

• Manage ongoing operations related to SIP trunk routing, number provisioning, and VoIP carrier management.

• Track and follow up on operational cases involving route quality, number procurement, documentation, and technical coordination.

• Ensure timely receipt and processing of invoices, contracts, and other documents from telecom providers.

• Maintain clear documentation of current routes, traffic flows, and provider status.

• Monitor and escalate service quality issues and collaborate with providers for resolution.

• Act as a liaison with internal teams (support, marketing, risk, compliance) that rely on telecom services.

• Monitor service quality KPIs (ASR, ACD, CCR) and traffic metrics to ensure providers meet required standards.

• Organize regular check-ins and process reviews to keep operational flow smooth and predictable.

• Maintain and structure operational data in Excel/Sheets for tracking, reporting, and decision-making.

• Support the Telecom Account Manager and Product teams with ongoing improvements and audits.

• Log and track incidents reported by internal teams (marketing, customer retention, compliance, etc.) related to telecom service quality or availability.

• Escalate issues to the appropriate providers or internal stakeholders and ensure timely resolution.

• Maintain clear communication with impacted teams regarding issue status and resolution progress.

• Build structured incident documentation for future reference and audit readiness.

Requirements:

​​​​​​• 1–3 years of experience in telecom, operations, or infrastructure-related roles (VoIP is a strong plus).

• High proficiency in Excel (pivot tables, filters, data cleaning, basic formulas).

• Excellent organizational and documentation skills — you bring clarity to complexity.

• Strong analytical thinking and attention to detail.

• English proficiency B2 or higher (spoken and written).

• Comfortable working with tickets, reports, and tracking systems (e.g., Jira, Notion, Confluence).

• Ability to coordinate across multiple departments and follow up independently.

• Experience with telecom services (SIP trunks, DID routing, toll-free lines) is a plus.

• Love for structured processes, neat tables, and keeping everything in order — a big plus.

Условия:

​​​​​​​• Competitive remuneration

• Work permit arrangements

• Corporate meals for office employees (breakfast and lunch)

• 5/2 work schedule

• Flexible start of working days