Customer Support Agent

About the Company

GetBlock is a leading RPC node provider and Web3 infrastructure platform trusted by devs worldwide. Since 2019, we have empowered crypto innovators with instant and reliable access to 75+ blockchains through robust production-ready APIs.

Our team’s deep blockchain expertise and passion for innovation drive us to build the infrastructure layer for the next generation of blockchain applications. At GetBlock, we move fast, think creatively, and deliver high-impact products. Our culture blends technical excellence with entrepreneurial spirit, making us a dynamic force in the Web3 space.

Now, we’re searching for a star Customer Support Agent to join our mission.

Schedule

Responsibilities

• Communicate with users on Telegram, Zendesk, Gmail & Discord. Average workload of 3-5 tickets per hour. First response time of 5-7 minutes.
• Create tickets, interact with the technical team to resolve issues, monitor the progress and closure of communication with users.
• Collect and process user feedback.
• Categorize customer issues and identify patterns of inquiries.
• Generating ideas and a fresh perspective on work is welcome.

Qualifications

• Has an English proficiency level of C1-C2.
• Must have a PC with hardware suitable for work tasks.
• Possesses a high level of empathy to assist various users professionally.

Why GetBlock?

Be Part of Something Bigger
GetBlock builds infrastructure that makes blockchain faster and more accessible worldwide. Our goal is to lead the RPC solutions segment through innovation, flawless uptime, and a personalized approach to clients. We're growing alongside Web3 and invite you to join us!

Remote by Design
Join a fully distributed, international team working across time zones and continents. We believe great talent lives everywhere, and English is our shared language.

Trust over Control
No trackers, no micromanagement. We hire responsible, self-driven professionals who take ownership and make decisions with confidence.

Flexibility that Fits
We embrace the geographical and cultural diversity of our team, allowing you to choose your holiday days and coordinate your schedule with your manager.

Inclusive corporate culture
Monthly town halls, English-speaking clubs, and other corporate events to stay connected and foster team spirit, despite the distance.

We offer

• 15 days of annual leave.
• Paid sick leave to ensure you can rest when needed.
• A company that invests in your growth, with personalized roadmaps to guide your professional development.
• An actively growing company with great opportunities for both horizontal and vertical career development.
• Opportunity to shape the initiatives you’re working on and make a real impact.

In your cover letter, we kindly ask you to provide information regarding the desired financial compensation, the languages you are proficient in and you telegram username.