Customer support manager

We are seeking a responsible and empathic person to join the team to help customers deal with questions and situations that require support.

We also consider candidates with no experience for part-time work.

Responsibilities:

• Customers support in using the personal account of Noventiq Subscriptions service in different countries (LATAM)
• Conducting training and demonstrations for customers in local languages
• Participation in the development of an IT product (understanding the strategy, development directions, and participation in demonstrations of new releases)
• Consultation and support of related specialists (Operations , Finance) for cooperation with Noventiq Subscriptions
• Translation from English to local language (main language is Spanish, Portuguese will be an advantage)
• Chatbot and catalog content administration

Requirements:

• Strong computer skills
• 1-2 year experience in customer support
• High sense of responsibility and accountability
• Ability to provide timely responses and follow up systematically
• Strong problem-solving skill with analytical thinking
• Ability to write and speak in Spanish fluently
• Ability to write and speak in English fluently

Advantages of our position:

See the company description page for more details.

Информация ОРБВ: вакансия перспективная.